Shipping policy

The following is an excerpt from the Terms and Conditions of Sale, specifically regarding the return and refund policy. The purpose of these General Terms and Conditions of Sale is to define the rights and obligations governing all contracts for the purchase of cosmetic products and accessories concluded between UNVEILED and the Customer through the UNLËSS COSMETICS brand website. Please read these Terms and Conditions of Sale carefully.

Article 7: Delivery

7.1 Delivery costs

Delivery costs, if applicable, are clearly indicated on the site https://unless-cosmetics.com at the time the Buyer finalizes his order. These costs may vary depending on the delivery address. Once the payment has been made, the Buyer cannot dispute these costs, since he became aware of them at the time of validating his order.

7.2 Delivery time

After validation of the order and acceptance of payment by the organization in charge of the transaction, the Seller undertakes to ship the products ordered to the delivery address provided by the Customer when ordering, within a period generally estimated between 3 and 6 working days.

These delivery times are given as an indication and depend in particular on the availability of carriers. The Seller cannot be held responsible in the event of delay or strike.

It is the Buyer's responsibility to provide all the information necessary for the proper delivery of the order and to ensure that the delivery conditions are optimal (for example: name visible on the mailbox).

In case of absence at the time of delivery, a delivery notice will be left, and the Customer or recipient will have a period of time to collect the package according to the instructions mentioned. If this period is exceeded, the order will be returned to the Seller, who will contact the Customer to agree on the terms of a possible reshipment. The costs of this new delivery will be borne by the Customer, even if the first shipment was free.

7.3 Delay in delivery

Any delay in delivery exceeding 7 working days must be reported to the Seller's customer service, who will take the necessary measures to resolve the situation.

7.4 Risk of loss or damage

The risk of loss or damage to delivered packages and products is only transferred to the Customer when the latter (or a designated third party) takes physical possession of the goods.

7.5 Transfer of ownership

Ownership of the product is transferred to the Customer from the delivery date mentioned on the order form, unless full payment of the price has not been received at the time of ordering.