Terms & conditions of sale

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations governing all contracts for the purchase of cosmetic products and accessories concluded between UNVEILED and the Customer through the UNLËSS COSMETICS brand website.

Please read these General Terms and Conditions of Sale carefully.

Article 1: Designation of the seller

These General Terms and Conditions of Sale (hereinafter “GTC”) govern sales concluded between

Unveiled SRL,

Having its operating headquarters at Rue de l'érable 16, 5020 Namur, Belgium

With company number 1010.336.855

contact@unless-cosmetics.com

Hereinafter “UNVEILED” or “the Seller”

And

Any natural or legal person, whether a private or professional consumer, having made a purchase on the site https://unless-cosmetics.com .

Hereinafter “the Customer” or “the Buyer”.

Article 2: General provisions

2.1 Fields of application of the GTC

The purpose of these General Terms and Conditions is to define the rights and obligations governing all contracts for the purchase of cosmetic products and accessories concluded between UNVEILED and the Customer through the UNLËSS COSMETICS brand website.

Any order placed by the Customer on the site https://unless-cosmetics.com implies unreserved acceptance of these General Terms and Conditions, to the exclusion of any other general conditions.

Before placing an order, the Buyer declares that he has full legal capacity to enter into a commitment in accordance with these General Terms and Conditions.

2.2 Modification of the GTC

These GTC come into effect from October 1, 2024.

The Seller reserves the right to modify its General Terms and Conditions at any time and without notice. In the event of modification, the conditions applicable to the order will be those in force at the time the order is placed by the Customer.

2.3 Clauses and language of the GTC

The invalidity of a contractual clause does not affect the validity of the other clauses of the GTC. The temporary or permanent non-application of one or more clauses of the GTC by the Seller does not constitute a waiver on its part of the other clauses, which remain in force.

The products and services offered by UNVEILED are presented on its website in French (original language) and in English. The Customer may not invoke his lack of linguistic knowledge as a reason for canceling the contract.

The original version of the GTC is in French. In the event of a discrepancy between a translated version of these GTC and the French version, the latter shall prevail.

2.4 Questions regarding the GTC

Any questions regarding the UNLËSS COSMETICS brand website or these GTC may be addressed to UNVEILED SRL, located at rue de l'érable 16, 5020 Namur, Belgium. Email address: contact@unless-cosmetics.com.

Article 3: Price

3.1 Selling price of products

Product prices are displayed in Euros, including VAT, for each item in the electronic catalogue.

Product prices do not include shipping and delivery costs, nor any customs taxes.

The total amount to be paid by the consumer is specified on the order confirmation page.

3.2 Modification of the sale price of the products

The Seller reserves the right to modify its prices at any time. However, it undertakes to apply the price in effect at the time of validation of the order, subject to availability of the product ordered on that date.

3.3 Fees

3.3.1 Delivery costs

Transport and delivery costs are mentioned before confirmation of the order and are invoiced in addition to the sale price of the products.

3.3.2 Taxes

For deliveries within the European Union (hereinafter "EU"), the prices displayed include the VAT in force on the day of the order. No customs duties are required for deliveries within the EU.

Any change in the applicable tax rate may be reflected in the prices of products in the electronic catalog.

For deliveries outside the EU, the Customer is responsible for paying customs duties, VAT and any other taxes applicable when importing the products into the country of delivery. The formalities relating to these taxes are also the sole responsibility of the Customer, unless otherwise indicated.

The Customer is responsible for checking the possibility of importing the products ordered in accordance with the legislation in force in the country of delivery.

3.4 Promotional offers

Promotional offers are only valid within the double limit of the validity period of the offer concerned and available stocks.

Article 4: Products

4.1 Presentation of products

The Seller undertakes to present the items as accurately and precisely as possible on the UNLËSS COSMETICS brand website, and to ensure that the photographs of the products best reflect the products that will actually be delivered to Customers. However, these photographs are published for purely illustrative purposes and therefore have no binding contractual value. In the event of errors or alterations due to the processing of the photographs or their display on the user's screen, the Seller cannot be held liable under any circumstances.

4.2 Use & storage of products

The Seller undertakes to provide Customers with all the information necessary for the proper use and storage of its cosmetic products. UNVEILED cannot be held liable for damage resulting from improper use of the products sold on the UNLËSS COSMETICS brand website or from failure to comply with the instructions for use and storage.

4.3 Compliance & Warranty

The Seller guarantees that its products comply with current EU and Belgian legislation on safety, health and traceability.

However, the Seller declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery outside the EU.

The Seller also undertakes that all products offered for sale on the site https://unless-cosmetics.com are new and have never been used.

4.4 Resale

The total or partial resale, as well as the distribution by the Customer of products purchased on the site https://unless-cosmetics.com are prohibited.

Article 5: Order

5.1 Order process

There is no minimum order amount.

The four steps to concluding the contract are as follows:

  • “Add to cart”: selection of products and their quantity by the Buyer
  • “I have read and accept the general conditions of sale and the confidentiality policy”: Acknowledgement and acceptance of our general conditions of sale and confidentiality policy
  • “Payment”: entering the Buyer’s delivery details and banking information
  • “Pay now”: payment for products selected by the Buyer
  • Order confirmation: sending of an order confirmation email by the Seller to the Buyer with the order details

The sale is only concluded after confirmation of the order by the Seller.

The online confirmation of the order constitutes an electronic signature which, between UNVEILED SRL and the Buyer, has the same value as a handwritten signature.

5.2 Availability

The Seller undertakes to honor orders placed on the website within the limits of available stocks. In the event of temporary or permanent unavailability of the products ordered, UNVEILED undertakes to inform the Customer within 24 hours and to offer either a new deadline, or equivalent products, or a voucher for the amount of the order that can be used for a future order. In the event of refusal by the Customer, the Seller undertakes to reimburse the amount of the order within a maximum period of 30 days.

Apart from the reimbursement of the price of the unavailable product, the Seller is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.

5.3 Data Accuracy

The information provided by the Buyer when entering the data relating to his order engages his responsibility. The Seller may not under any circumstances be held responsible for errors made by the Buyer in entering the contact details of the recipient of the order (such as the delivery or billing address), as well as any delays, delivery errors, or inability to deliver the products ordered that may result. In this case, all costs incurred by the reshipment of the order will be fully borne by the Buyer.

5.4 Right to refuse an order

UNVEILED reserves the right to refuse any order at any time for legitimate reasons, such as (but not limited to) a payment problem on the order in question, a dispute with the Customer on a previous order, a request deemed abusive, a clear intention to harm the company UNVEILED, or if the quantities ordered are deemed abnormally high for a consumer. The Seller may also refuse or delay processing an order if it suspects fraud, such as identity theft or theft of means of payment, or in the event of a clear error in the price displayed at the time of the order (“low price”).

Article 6: Payment

6.1 Due Date

Payment is due in full upon confirmation of the order and must be made immediately. Products will only be shipped or delivered after full payment has been received.

6.2 Payment Methods

The Buyer can pay for their purchases on the site https://unless-cosmetics.com using different means of payment, specified at the time of the order and offering a high level of security and guarantees:

  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Union Pay
  • Bancontact
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

6.3 Secure payment

The UNLËSS COSMETICS brand website uses an online payment security system, which encrypts the transmission of the Customer's banking data via the secure payment platform server. The consumer's banking information does not pass through the Seller's computer system at any time.

6.4 Verified Payment

In the event of abusive behavior and/or suspicion of fraud, UNVEILED reserves the right to carry out checks on orders and to request additional documents or information from the Customer to validate the order.

Article 7: Delivery

7.1 Delivery costs

Delivery costs, if applicable, are clearly indicated on the site https://unless-cosmetics.com at the time the Buyer finalizes his order. These costs may vary depending on the delivery address. Once the payment has been made, the Buyer cannot dispute these costs, since he became aware of them at the time of validating his order.

7.2 Delivery time

After validation of the order and acceptance of payment by the organization in charge of the transaction, the Seller undertakes to ship the products ordered to the delivery address provided by the Customer when ordering, within a period generally estimated between 3 and 6 working days.

These delivery times are given as an indication and depend in particular on the availability of carriers. The Seller cannot be held responsible in the event of delay or strike.

It is the Buyer's responsibility to provide all the information necessary for the proper delivery of the order and to ensure that the delivery conditions are optimal (for example: name visible on the mailbox).

In case of absence at the time of delivery, a delivery notice will be left, and the Customer or recipient will have a period of time to collect the package according to the instructions mentioned. If this period is exceeded, the order will be returned to the Seller, who will contact the Customer to agree on the terms of a possible reshipment. The costs of this new delivery will be borne by the Customer, even if the first shipment was free.

7.3 Delay in delivery

Any delay in delivery exceeding 7 working days must be reported to the Seller's customer service, who will take the necessary measures to resolve the situation.

7.4 Risk of loss or damage

The risk of loss or damage to delivered packages and products is only transferred to the Customer when the latter (or a designated third party) takes physical possession of the goods.

7.5 Transfer of ownership

Ownership of the product is transferred to the Customer from the delivery date mentioned on the order form, unless full payment of the price has not been received at the time of ordering .

Article 8: Returns and complaints

8.1 Right of withdrawal and reimbursement

In accordance with the legislation on distance selling, the Customer has a period of 14 days from receipt of his order to return any item that does not suit him and request an exchange or a refund, with the exception of the return costs which are his responsibility.

The right of withdrawal may be exercised by contacting the Seller's customer service by email (contact@unless-cosmetics.com) or by post (rue de l'Érable 16, 5020 Namur, Belgium).

Products must be returned in their original condition and complete, allowing their resale in new condition, within 14 days of the return agreement given by the Seller. Any product opened, used or damaged by the Customer will not be accepted for return. The Seller reserves the right to determine whether the product is in a condition for resale according to its quality criteria.

Reimbursement of the amounts paid by the Customer, excluding transport costs, will be made within 14 calendar days following receipt and verification of the condition of the returned products.

8.2 Damaged items

Upon receipt of the goods, the Buyer must check the condition of the packaging and report any damage to the Seller within 24 hours of receipt of delivery. The report must include photos of the products and the shipping packaging and be sent by email (contact@unless-cosmetics.com) or by post (rue de l'Érable 16, 5020 Namur, Belgium).

The Buyer may then return the package free of charge and request an exchange or refund, without any compensation being granted.

8.3 Defective or non-conforming items

In the event of a defect or non-conformity concerning all or part of the order, the Buyer must inform the Seller within 48 hours of receipt of the order, by sending an e-mail (contact@unless-cosmetics.com) or a postal letter (rue de l'Érable 16, 5020 Namur, Belgium). The Buyer must provide the order number and detail the problem with supporting photos.

The package can then be returned free of charge, and the Buyer can choose between an exchange or a refund, without the right to any compensation.

Article 9: Liability

The buyer is informed that, whatever the nature of the damage, UNVEILED's liability is limited to the value of the product in question, as determined at the time of sale.

The Seller cannot be held responsible for:

  • Damages of any kind resulting from incorrect use of the products or failure to follow the instructions for use and storage ;
  • Changes made to products by manufacturers ;
  • Simple errors or omissions that may remain despite efforts to ensure the accuracy of the information provided in the presentation of the products.

In the event of non-performance or poor performance of the contract, UNVEILED shall not be liable if this situation is due to the Buyer, to an unforeseeable and insurmountable event caused by a third party, or to a case of force majeure.

Force majeure events expressly include unavailability of products, disruptions, strikes (including those of carriers), theft or loss during transport, natural disasters, wars, riots, fires, stock shortages, and other similar events, even if the criteria of unpredictability, irresistibility and externality are not met.

The Seller cannot be held responsible for interruptions in access to its site and their possible consequences.

Similarly, the Seller declines all responsibility for damages or incidents (permanent or temporary) that may affect the user's data or computer equipment when accessing the site https://unless-cosmetics.com , when browsing its pages, or when transmitting files and software. UNVEILED will not be responsible for the transmission of viruses through its site.

The Seller assumes no responsibility for fraudulent use of its means of distribution and disclaims any liability in the event of intrusion into its computer systems and theft of data, provided that it implements the necessary measures to prevent such intrusions.

Websites external to the address https://unless-cosmetics.com and hyperlinks to which the user may be redirected are the sole responsibility of their owners.

Article 10: Intellectual property

The site https://unless-cosmetics.com , as well as all visual, sound, textual elements, designs, models, logos, graphics and software it contains, are the exclusive property of UNVEILED and are protected by Belgian and international laws relating to copyright and intellectual property.

The registered trademark UNLËSS COSMETICS (n°018904512) belongs exclusively to Madame Laurane Gladys M. LUCAS.

No license or right other than that of consulting the site is granted by UNVEILED or Madame LUCAS. The reproduction or use of all or part of these elements is only authorized for personal and private information purposes. Any reproduction or use for other purposes is expressly prohibited without the prior written authorization of UNVEILED or Madame LUCAS.

Direct or hypertext links to the site are also prohibited without the prior written consent of UNVEILED or Madame LUCAS.

Article 11: Personal data

Personal data collected as part of the services described in these General Terms and Conditions of Sale are processed in accordance with the law of July 30, 2018 relating to the protection of individuals with regard to the processing of personal data, as well as with European legislation, in particular the General Data Protection Regulation (Regulation 2016/679).

To obtain more information on the management of personal data, we invite the Client to consult the Confidentiality Policy, which forms an integral part of these General Terms and Conditions.

Article 12: Entire contract

These General Terms and Conditions constitute the entirety of the commitments between the parties. No general or specific conditions issued by the Client may be integrated into these General Terms and Conditions .

Article 13: Disputes & Competent Courts

This contract is subject to Belgian law.

In the event of a dispute, the Customer must first contact customer service by email (contact@unless-cosmetics.com) or by post (rue de l'Érable 16, 5020 Namur, Belgium) to attempt to resolve the dispute amicably.

If this attempt fails, only the courts of the judicial district of Brussels will have jurisdiction.

For any dispute, a printed version of these General Terms and Conditions of Sale, as well as any additional communication transmitted electronically, will be admissible in judicial, extrajudicial or administrative proceedings. The parties also accept the use of electronic evidence, such as emails and computer records, in the context of their relationship.